Patton Consultants have authored eight books in 14 editions plus over 200 published articles that provide foundation literature for product service and support logistics in commerce, government, and industry. We are proud to share them with you and hope they bring benefit to both you and your organization.
After The Sale, How to Manage Product Service for Customer Satisfaction and Profit (1999) by Joe D. Patton and William H. Bleuel. Product service management is a major profit generator for modern businesses. The Instrument Society of America previously published three editions of Service Management: Principles and Practices, by Joseph D. Patton and Dr. William Bleuel.
Service Parts Handbook, (Second Edition, 2003) by Joe Patton and Roy Steele replaces the original edition with revised and expanded information. This book is the written foundation of service parts logistics. If you have read either Joe Patton's 1984 Service Parts Management or the 1997 First Edition of Service Parts Handbook by Joe Patton and Herb Feldmann, which won the 1997 SOLE Armitage Medal, you will want to order this second edition immediately.
Preventive Maintenance 3rd Edition, (2004) by Joe Patton; details ways to minimize downtime and improve productivity by eliminating the causes of failure and by reducing breakdowns. This new edition shows how the investment in a PM program gains a high ROI in longer equipment life, smoother operation, higher productivity, and increased profits.
Maintainability & Maintenance Management (4th edition, 2005) by Joe Patton; is the latest update of the book that has received three prestigious awards. MMM emphasizes design for maintenance and serviceability, systems engineering, determining future maintenance needs, maintainability process, quantitative methods, allocation and prediction, design and production considerations, computer aids, checklists for design reviews, and how to gain high production and profits while minimizing life cycle costs. Computer/electronic companies, government agencies, manufacturing, medical, military, telecom, transportation, and other industries have benefited from the lessons of this widely recognized book.
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